Privacy Policy

1. Access to Server Content

Our infrastructure makes it technically possible for us to access certain parts of your server environment. This means:

We do not view, browse, or inspect your server content unless it is strictly necessary for:

• resolving technical issues
• security purposes (e.g., abuse, attacks, illegal activities)
• maintenance or system diagnostics

Access is never performed without a valid reason and only by authorized personnel.

We fully respect your privacy and treat all data with strict confidentiality.

2. What We Do Not Access by Default

We do not routinely monitor or inspect:

• files or directories stored on your server
• content of applications, games, websites, or databases
• user data, chat logs, or communications processed through your server
• passwords or sensitive personal information stored by you

We only access server content when:

• you explicitly request it (e.g., for technical support), or
• there is a clear and legitimate necessity (e.g., severe misconfiguration, security risks, or abuse).

3. Personal Data for Billing Purposes

We only collect personal information that is necessary for administrative and legal purposes:

• Name
• Address
• Email address
• Payment information via our payment providers (we do not store full card or banking details)

This information is used solely for billing, account management, and compliance with legal requirements.

We do not use it for marketing, profiling, or data selling. We only share it with third parties required for processing payments or administrative tasks.

4. Logging & Monitoring

To ensure the security and proper functioning of our infrastructure, we collect:

• technical logs (uptime, resource usage, system errors)
• network activity logs related to security (e.g., DDoS detection)

These logs do not contain the actual content stored or processed on your server, except in rare cases where content may be included due to severe technical errors or abuse investigations.

5. When We May Access Your Server

We may access your server only under one or more of the following conditions:

• You explicitly request it, for example during support or troubleshooting.
• There is a reasonable suspicion of illegal activities, such as abuse or network misuse.
• Your server poses a security risk to our infrastructure or other customers.
• We are legally required to do so under applicable law.

In all other situations, your server content remains untouched and private.

Customer-Friendly Summary

We technically have the ability to access your server, but we only do so when absolutely necessary or when you request support.

We do not monitor your content, do not sell any personal data, and personal details are used only for billing purposes.